Migration assurance
Refund policy
Report products are one-time purchases, with a defined refund path when the paid service fails to deliver usable output.
When a refund applies
A request can be reviewed when a paid report fails to generate or produces no usable output for the purchased migration scope. Duplicate purchases, duplicate charges and billing errors are also eligible for review. Requests must be made within 14 days.
Valid results are not failures
A correctly produced READY_WITHIN_TESTED_SCOPE result or a report identifying required migration work is a valid service outcome and is not refundable solely for that reason.
How to request
Use the refund request form or contact page and provide the purchase email plus report ID, but never send the private access token. Approved refunds return through the original payment method.
Disputes and chargebacks
If a paid report cannot be matched or a payment dispute is opened, the processor dispute timeline applies. Using the refund request form first gives both sides a reference ID and reduces unnecessary chargebacks.
Last reviewed: 2026-07-02.
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