Migration assurance
Refund request
Submit a refund request without sharing your private report access token. The server records a reference ID so billing support can match the purchase and respond.
- Required: Purchase email, report ID and reason code
- Optional: Short details that do not include secrets or access tokens
- Confirmation: The submission returns a refund request reference ID
Form fields
| Field | Purpose |
|---|---|
| Purchase email | Match the payment or checkout record. |
| Report ID | Identify the report without using a private access token. |
| Reason code | NO_USABLE_OUTPUT, REPORT_FAILED, DUPLICATE_PURCHASE, BILLING_ERROR or OTHER. |
| Details | Optional for duplicate purchase and billing error; required when reason code is OTHER. |
Self-service form endpoint
The clean page includes a server-rendered refund form. POST /refund-request stores the request and returns a confirmation/reference ID. API clients may use POST /api/v1/refund-requests with the same fields.
What not to send
- Do not send the private report access token.
- Do not upload source code, .env files or credentials.
- Do not include Amazon Seller Central credentials or LWA secrets.
Need help before requesting?
Contact support if you are unsure which reason code applies.
Submit refund request
Last reviewed: 2026-07-02.
Open the interactive scanner: /app#/